I’m a Product Designer at Shelter Insurance, designing web and native applications for both internal and external applications.
My customer-facing designs reach over 100,000 users, while my internal tools support more than 500 employees by reducing their workflow time by 50%.
Feel free to connect!
Hi, I’m Pam, a Product Designer who turns user challenges into intuitive, accessible experiences.
View my UX case studies across Shelter Insurance
Designed a self-service claims dashboard that cut support calls by 10%.
Project Goals: Reduce calls to customer service call centers in half by creating policy lists, policy inquiries, and claims viewport features in customer portals.
Collaborated with: Customer Service, Claims Managers, Marketing teams, and Software development teams.
Deliverables: Claims landing page, Claims viewport page, notifications user flows, wireframes, and prototypes.
Led creation of Shelter design system, reducing dev task times by 50% due to fewer lines of code written.
Project Goals: Reviewed open source design systems from IBM, Material, Clarity, Dell, and Adobe to analyze crucial design system components relevant to Shelter Insurance's internal tools and external customer-facing portals.
Collaborated with: Development teams, UX teams, marketing teams, and project managers.
Deliverables: Refreshed Shelter Insurance’s design system based on Material’s design system, collaborating with developers to create design system resources for React, Angular, and web components.